Refund and Returns Policy for Tendai.Online
At Tendai.Online, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help! Please review our refund and returns policy below:
1. Returns
- Eligibility: You can return most items within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unused, and with all original packaging and tags attached.
- Non-Returnable Items: Certain products are non-returnable, including but not limited to:
- Customized or personalized items
- Gift cards
2. Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and the credit will automatically be applied to your original payment method.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receipt at [insert contact email] with a description and photos of the issue. We will arrange for a replacement or refund.
4. How to Return an Item
- Contact Us: Email our customer service team at mail@tendai.online to initiate a return. Please include your order number and reason for the return.
- Pack the Item: Securely pack the item in its original packaging and include any accessories, manuals, and documentation that came with it.
- Return Shipping: Ship the package to the address provided by our customer service team. You are responsible for return shipping costs unless the item is defective or damaged.
5. Contact Us
If you have any questions about our refund and returns policy, please feel free to contact us at mail@tendai.online or visit our contact page on our website.
Thank you for shopping with Tendai.Online! We appreciate your business and strive to provide you with the best products and service possible.